2. GATHERING OF SYSTEM INFORMATION
When you use MBLScarbon.co.uk we track your activity on our website. Your personal information is used to identify you in our system, allowing MBLS Carbon to contact you about the status of your order or respond to your questions via e-mail or telephone, and to allow you to store your basic information for repeat checkouts.
We also use the information gathered from tracking user activities to improve our service. We also track your Internet Protocol (IP) address, domain name (if applicable), browser type, session duration, and transaction data, which is available to any site to which you connect. PersonalisedKidsGifts.co.uk (Helena’s House) uses this information to administer the site and to further improve our service to you.
3. FULFILLING ORDERS
For us to fulfill an order we require the following information: Name, Address, Telephone Number and Email Address
Your information will only be passed to postal and courier services in order to fulfill your order.
If you wish to have information on your details held with our suppliers please email us.
4. TRACKING OF COOKIES
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
5. CUSTOMER IDENTIFIABLE INFORMATION
6. FEEDBACK REQUESTS
As part of our customer service we send out review requests using the email address you supply us with at the time of order. It is entirely up to you if you choose to leave us a review. Once the review time has passed you will not hear from us again unless you have signed up to receive our offers or newsletter by email. We use Trusted Shops to help us automate our requests for reviews.
7. UPDATE POLICY
This site gives users the following options for changing and modifying information previously provided:
Log in to your account with the account login link on our website. Upon entering your registered email and password, you are free to edit or remove your information at any time.
If you have trouble editing or removing your details for any reason, simply contact us with your change request.
8. CONTACTING THIS WEBSITE
If you have any questions about this privacy statement, the practices of this site, or your dealings with MBLS Carbon, you can contact us by email.